Yanis Bayars

I'm a proactive young person. I'm always ready to new chalanges.  

Account Relationship Manager in Jetmix web-agency

• Implemented strategies and led support for over 20 clients 
• Customer satisfaction rate 90% based on customer survey
•  Controlled customer expenses and optimized them by reducing them by 30% without reducing the number of requests. Based on the data obtained from the work of advertising campaigns

Customer Service Representative in Tinkoff Investment 

• Communicate with customers through inbound calls
• Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need
• Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution

Account Relationship Manager in digital-agency

• Liaising with clients in order to identify their needs
• Preparing billing for clients at the end of each month
• Monitoring tasks and ensuring that task descriptions are filled out correctly
• Maintaining a good understanding of clients and their business strategies

Kaliningrad Technical University

Bachelor's degree, Economics