Vladislav Oleinikov

Accenture

(Rostov-on-Don, Russia)

Lead the team (1-2 employees) of local technical support in the south of Russia (Rostov-on-Don, Krasnodar).

Training of new specialists in the department, mentoring.

Support of information and technical infrastructure of the office (120 seats), basic configuration and support of switches, routers, firewalls and integrated wireless solutions of international brands (Cisco, Fortinet, HP Enterprise), ACS, CCTV, monitoring systems (Netping), technical support of remote employees (250 people).

Preparation of "workplaces", technical adaptation of new joiners.

Modular repair of computer equipment \ laptops \ servers, solution of technical and

software problems of employees through the ticket system, experience support on all key platforms (MS, *nix, Android, iOS)

Work with vendors (ACS, CCTV, purchase of computer equipment, control of maintenance under the contract), work with procurement and IT inventory systems.

Preparation and organization of internal and external events (meetups, meetings), including the preparation of audio-video and presentation equipment (Polycom, Jabra, Logitech), independently and with the involvement of external vendors.

I consider the greatest achievement at the beginning of my career in the company to be the technical preparation and launch of the network and server infrastructure of the office in a short time in the face of severe restrictions caused by the COVID19 pandemic. I personally carried out the acceptance and installation of all the necessary equipment, in racks and also in places of stationary placement in the office workspaces. With the remote support of an international team of colleagues, I was able to develop and implement a scheme for the placement of key infrastructure elements in the shortest possible time, considering the necessary power characteristics of the equipment and the requirements for its operation. Thanks to the prompt resolution of issues, the initiative shown by me and the ability to work in the team, it was possible to carry out the technical launch of the office infrastructure on time, to check the failure to solve the problems. Efficiency and will make sure that the work performed fully complies with the high safety requirements of the international company.

Gendalf Company

(Rostov-on-Don, Russia)

Technical support of office infrastructure (300 workplaces), remote support of office infrastructure in other cities (60 workplaces).

Fine-tuning and optimization of Windows-systems for the requirements of the organization, configuration of group policies and user access, administration of Windows-systems.

Configuration and operation of Windows-systems, solving user problems, diagnostics and prevention of computer hardware and software problems.

Laying, organization and configuration of the LAN, installation and configuration of video surveillance systems,

Identify and troubleshoot network problems.

Analytics, selection, purchase, assembly and modernization of computer equipment.

Modular and minor repair of computer equipment, office equipment and peripherals.

Making changes and configuring the finished Asterisk system (FreePBX)

Preparation and technical support of major field events of the company with attendance of more than 1000 people (preparation of workplaces, "advertising" zones, preparation media equipment of the conference hall).

Technical support of 1C training courses (60 training sites), including deployment 1C bases, checking the operability of training equipment, solving current technical and software failures during training.

I consider the relocation of the entire office to a new building to be an achievement in the process of work, during which temporary workplaces and means of connection were organized, shift technical support was organized, which made it possible to prevent downtime under contracts.

Stavropol State Agrarian University Institute of Additional Professional Education

(Stavropol, Russia)

Technical support of the institute's infrastructure (40 workplaces), and lecture halls.

Technical support of ongoing events on the basis of the university and at field sites (technical preparation and "launch" of events, solving current technical and software failures).

Photo / video shooting of events, editing and selection of footage, preparation of materials for advertising and reporting events.

Preparation of reporting documentation on projects of federal importance.

Maintenance and support of the institute's website (1C Bitrix). Preparation, filling and support of the site of the driving school on the basis of the university.